# Issue Report (/report)

You can use this command to report any issues with the services we offer as well as reach a member of our team. The command will provide you with a prompt to fill in and describe your issue.

## Usage <a href="#usage" id="usage"></a>

<figure><img src="/files/FRKsaNWSwS2MUp7shSgm" alt="The report command /report"><figcaption><p>The report command</p></figcaption></figure>

When you run the command you will be given a prompt that you can then fill in for our staff members to review and fix any issues you are experiencing with our service.

<figure><img src="/files/cFzXueVl7PZr3BCaivSB" alt="Example of when the report command is ran"><figcaption><p>Example of when the report command is ran</p></figcaption></figure>

As soon as you fill in the required sections and you submit the report we'll receive a ticket and the frontline staff will resolve your report or escalate it higher up if they are incapable of providing a solution or fixing the issue.

<figure><img src="/files/mVW8vS3Fy9oHsUxxwhgb" alt="Prefilled report ready to be submitted to the Mercury Team"><figcaption><p>Prefilled report ready to be submitted to the Mercury Team</p></figcaption></figure>


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