> For the complete documentation index, see [llms.txt](https://docs.mercury-dynamics.co.uk/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.mercury-dynamics.co.uk/bot-commands/issue-report-report.md).

# Issue Report (/report)

This section describes the /report command

You can use this command to report any issues with the services we offer as well as reach a member of our team. The command will provide you with a prompt to fill in and describe your issue.

## Usage <a href="#usage" id="usage"></a>

<figure><img src="https://1818776014-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2isSajtVK1Gg2XPq7dYN%2Fuploads%2FCI8E8vnwDXPvDxtBOMME%2FReport1.png?alt=media&amp;token=163837c9-9ac5-480c-9298-f3ef5d03744a" alt="The report command /report"><figcaption><p>The report command</p></figcaption></figure>

When you run the command you will be given a prompt that you can then fill in for our staff members to review and fix any issues you are experiencing with our service.

<figure><img src="https://1818776014-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2isSajtVK1Gg2XPq7dYN%2Fuploads%2FY6iRNtIC4uYVIG2LBWPs%2FReport%202.png?alt=media&amp;token=2d9f5b34-b7a2-41eb-ade7-635d290e2181" alt="Example of when the report command is ran"><figcaption><p>Example of when the report command is ran</p></figcaption></figure>

As soon as you fill in the required sections and you submit the report we'll receive a ticket and the frontline staff will resolve your report or escalate it higher up if they are incapable of providing a solution or fixing the issue.

<figure><img src="https://1818776014-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2isSajtVK1Gg2XPq7dYN%2Fuploads%2Fq6k65881tsYRuAc4lXyV%2FReportfilledin.png?alt=media&amp;token=493f8a32-021b-47aa-9673-e74cfd2a07a9" alt="Prefilled report ready to be submitted to the Mercury Team"><figcaption><p>Prefilled report ready to be submitted to the Mercury Team</p></figcaption></figure>