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Introduction
  • Introduction
  • 🤖Bot Commands
    • About (/about)
    • Address Jigging Command (/address)
    • Argos Query Command (/argos)
    • Proxy Command (/proxy)
    • Amazon Query Command (/query)
    • Issue Report (/report)
    • Sainsbury's Query Command (/sainsburys)
    • Asda Query Command (/asda)
    • Shoe Size Conversion (/size)
    • Tesco Query Command (/tesco)
    • Superdrug Query Command (/superdrug)
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Issue Report (/report)

This section describes the /report command

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Last updated 1 year ago

You can use this command to report any issues with the services we offer as well as reach a member of our team. The command will provide you with a prompt to fill in and describe your issue.

Usage

When you run the command you will be given a prompt that you can then fill in for our staff members to review and fix any issues you are experiencing with our service.

As soon as you fill in the required sections and you submit the report we'll receive a ticket and the frontline staff will resolve your report or escalate it higher up if they are incapable of providing a solution or fixing the issue.

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The report command /report
The report command
Example of when the report command is ran
Example of when the report command is ran
Prefilled report ready to be submitted to the Mercury Team
Prefilled report ready to be submitted to the Mercury Team